Shipping policy

Shipping Policy

Last updated: July 27, 2026

Every TraiLink is built, tested, and shipped from Bradford, Ontario, Canada.

Order processing

TraiLink devices are built to order, not pulled off a shelf. Most orders leave our shop within 5 to 10 business days. Business days are Monday to Friday, excluding Canadian statutory holidays. If your order will take noticeably longer than that, we will email you rather than leave you guessing.

Orders with several devices, or with a colour or mounting combination we are assembling that week, can sit at the longer end of that window.

Shipping within Canada

Canadian orders ship with Canada Post. Rates are calculated live at checkout based on the weight of your order and your postal code, so you see the exact shipping cost before you pay. We do not add a markup to the carrier's price.

Delivery estimates shown at checkout come from Canada Post and are estimates, not guarantees. Rural, northern, and remote addresses take longer than the posted transit times, and winter weather can add days to any route.

Shipping to the United States

Yes, we ship to the United States, and we price it in US dollars so there are no exchange-rate surprises on your statement.

Duties and taxes are included. Your total at checkout is the full landed cost. Import duties and taxes are calculated and collected when you order, so there is nothing to pay when the package arrives. No customs invoice, no brokerage fee at the door.

US orders are shipped by express courier, with the available services and their delivery estimates shown at checkout. To make this work, US orders are processed by our international checkout partner, Global-e, who acts as the merchant of record. You will see this noted at checkout. Your order is still built by us in Bradford, Ontario, and our support and guarantee are unchanged.

If you are ordering from outside Canada or the United States, email support@trailink.ca before ordering and we will tell you what we can do.

Lithium batteries

Every TraiLink ships with its lithium-ion battery installed. Batteries are regulated in transit, and our cells are tested to the UN 38.3 standard that carriers require for air freight. We handle the paperwork. You do not need to do anything differently when you order, and there is nothing to declare on your end.

Tracking

You will get a confirmation email when your order is placed and a second email with tracking as soon as your package is handed to the carrier. If the tracking has not moved for several days, contact us and we will chase the carrier with you.

Delays, wrong addresses, and lost packages

  • Once a package is handed to the carrier, transit time is in their hands. We are not responsible for carrier delays, weather, or customs holds.
  • Please double check your shipping address at checkout. We cannot cover orders lost because of an incorrect or incomplete address, though we will always try to help recover them.
  • If a package is confirmed lost or arrives damaged, email support@trailink.ca. We will make it right.

Returns

Shipping and returns are separate. Every order is backed by our 30-Day Trail-Test Guarantee. Approved returns from Canadian customers ship back on a prepaid label at no cost to you. US and international customers should email us first and we will confirm the return route before anything ships. Full details are in our Refund Policy.

Questions

Email support@trailink.ca and a real person will answer, usually within one business day.