FAQ
Questions? We've got you.
How TraiLink works, what's in the box, and what to expect off the grid.
Do I need a subscription?
No. You buy the device once and tracking is free for good. The network is your group's devices talking to each other, so there is nothing to activate and no plan to keep alive.
How many devices does my group need?
One per person, minimum two. More devices means a stronger, longer-reaching network.
Does it use cell service or satellites?
Neither. TraiLink devices create their own private long-range signal between your group. That's why there is nothing to pay monthly and no dead zones between you.
What's the real range?
Up to 15 km device-to-device on open water, and typically 1 to 3 km in hills and trees. Because every device relays for the group, a spread-out crew reaches much farther than any single link.
How long does the battery last?
48 hr+ of active GPS tracking on a single charge, and 120 hr+ with GPS off. Recharge over USB-C from any power bank or wall outlet. With runtimes that long, one charge covers most trips.
Do I need my phone?
The app gives you the full live map and messaging, but TraiLink tracks standalone with built-in GPS and route history, and the LED display shows group status at a glance. Gloves on, phone in your pack.
Can I track my kids?
Absolutely. Your kids don't need a phone or an account. Their TraiLink tracks on its own with built-in GPS, so a young one just clips one on and shows up on your map like everyone else. If they head out of range, you get a heads-up and their last known spot stays pinned, with heading and breadcrumb trail, so you know exactly where to head.
iPhone and Android?
Both. The free TraiLink app is on the App Store and Google Play.
What conditions does it handle?
Proven on Ontario snowmobile trails in snow, slush, and cold, and its sealed, rugged build shrugs off summer heat, dust, and rain just the same. One device, every season.
Can it call Search & Rescue?
No. TraiLink is group-to-group, not an SOS beacon. It's how your crew finds each other. For summoning outside rescue anywhere on Earth, a satellite SOS device is the right companion tool.
Does everyone in my group need the app running?
No. Every TraiLink shows up on the group's map whether or not that person has their phone out, so kids and passengers get tracked without one of their own. The app is where each rider sees the map, messages, and settings.
Can I load my own maps?
Yes. Download offline maps and import KML/KMZ overlays (trail networks, event boundaries, canoe routes) right into the app.
Can I add more later?
Any time. Every TraiLink works with every other, so a new device just joins the group's network. Most crews start with a pair or a 4-pack and grow from there.
What if it's not right for me?
You're covered by our 30-Day Trail-Test Guarantee. Get set up, ride with it, and if it's not for you, send it back within 30 days for a refund. See our return policy for the details.
What warranty comes with it?
Every piece of TraiLink hardware carries a 1-year warranty against manufacturing defects, starting the day it arrives. That is separate from the 30-Day Trail-Test Guarantee: the guarantee is your window to send it back if it is not for you, and the warranty is what covers a fault in the year after that. Email support@trailink.ca with your order number and we will sort it out.
Where does it ship from?
We ship from Ontario, Canada. Canadian orders get free returns if you need them.
Still have a question?
We answer fast