Refund policy

Return & Refund Policy

Last updated: April 7, 2026

Our 30-Day Trail-Test Guarantee

We back every order with a 30-Day Trail-Test Guarantee. Get set up, head out on the trail, and see how TraiLink performs in real conditions. If it is not right for you, you have 30 days from the delivery date to request a return.

What qualifies for a full refund

To be eligible for a full refund, the product should be:

  • Fully functional
  • Free of significant damage
  • Returned with all included components

Normal signs of use from testing are completely fine. We may decline a return or issue a partial refund for products with significant physical damage, damage outside of normal use, or missing major components.

How to start a return

Email support@trailink.ca with your order number and the reason for your return. A quick note before you do: many issues can be resolved quickly without needing a return, so reach out and we will help you troubleshoot first.

Return shipping

Canada. Once your return is approved, we will send you a prepaid shipping label at no cost to you. Please use the original packaging where possible and include your order number inside the package.

United States and international. Email us first and we will send you the correct return address and confirm who covers return shipping before anything is sent. Orders shipped outside Canada are processed by our international commerce partner, Global-e, as merchant of record, and returns on those orders may be routed through them, which can mean a return address in your own country rather than a shipment back across the border.

Please do not ship an international return back on your own without contacting us. A return sent across the border unannounced can trigger customs charges and delay your refund.

Refund timeline

Refunds are typically processed within 5 to 10 business days after we receive and inspect your return. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

Refunds on international orders are issued back to your original payment method in the currency you paid, and may be processed by Global-e rather than by us directly.

Questions

Reach us any time at support@trailink.ca.