Refund policy
Our 30-Day Trail-Test Guarantee
We back every order with a 30-Day Trail-Test Guarantee. Get set up, head out on the trail, and see how TraiLink performs in real conditions. If it is not right for you, you have 30 days from the delivery date to request a return.
What qualifies for a full refund
To be eligible for a full refund, the product should be:
- Fully functional
- Free of significant damage
- Returned with all included components
Normal signs of use from testing are completely fine. We may decline a return or issue a partial refund for products with significant physical damage, damage outside of normal use, or missing major components.
How to start a return
Email support@trailink.ca with your order number and the reason for your return. A quick note before you do: many issues can be resolved quickly without needing a return, so reach out and we will help you troubleshoot first.
Return shipping
Once your return is approved, we will send you a prepaid shipping label at no cost to you (Canadian customers). Please use the original packaging where possible and include your order number inside the package. International customers should contact us to confirm return shipping responsibility.
Refund timeline
Refunds are typically processed within 5 to 10 business days after we receive and inspect your return. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.
Questions
Reach us any time at support@trailink.ca.